Frequently Asked Questions
Why was the PCB setup?
GPs in Jersey need one voice to represent them in negotiations regarding the improvement of health care services in the island. Since its inception in 2007 its members have worked hard to introduce services free at the point of delivery such as childhood immunisations and six week checks. More complete sharing of data and contracts to better manage chronic disease are in the pipeline -- watch this space!
How do I register with a GP?
Ring up the doctor/practice of your choice to obtain further details. Currently, we are in the lucky position that most practices can usually provide an appointment within 24 hours. For convenience please download & fill in a registration from in advance.
What if I am dissatisfied with the healthcare services I receive?
Most practices would like to hear from you if there is anything they should do to improve their services. If you are dissatisfied with the treatment you have been given then please contact the relevant practice manager. If you remain dissatisfied with the response or you feel the problem is so severe that someone external to the practice should deal with it then please contact the Primary Care Governance Team (See complaints)
Help
Please feel free to contact us if you have any difficulty accessing any part of this website or the provided links. In particular, we would be only too pleased to receive constructive comments as to how it might be improved. Similarly, if you have any comments or complaints about medical services provided in Jersey please feel free to contact us if you do not receive satisfaction from your own practice or the out of hours service.
Complaints
The PCB and the Primary Care Governance Team (employed by Health & Social Services Department to ensure quality is maintained) are committed to a high standard of General Practice.
We understand that, on occasion, patients will be unhappy with the treatment or service they receive. All practices have a written complaints procedure which should be followed and we would recommend that patients contact the practice directly with any issues. From experience, most issues can be resolved easily at this level. If you are still unhappy or feel uncomfortable about approaching the practice directly, you can contact the Primary Care Governance Team directly by email to pcgt@health.gov.je or by post to The Primary Care Governance Team, Health and Social Services, Maison le Pape, The Parade, St Helier JE2 3PU. In more serious cases, the complaint may be referred to the General Medical Council (GMC).