The PCB and the Primary Care Governance Team (employed by Health & Social Services Department to ensure quality is maintained) are committed to a high standard of General Practice.

We understand that, on occasion, patients will be unhappy with the treatment or service they receive. All practices have a written complaints procedure which should be followed and we would recommend that patients contact the practice directly with any issues. From experience, most issues can be resolved easily at this level.

If you are still unhappy or feel uncomfortable about approaching the practice directly, you can contact the Primary Care Governance Team directly by email to

or by post to Clare Fitton, Primary Care Manager, Health and Social Services, Maison le Pape, The Parade, St Helier JE2 3PU.

In more serious cases, the complaint may be referred to the General Medical Council (GMC).